ACMP Members-Only Webinar: Dealing with Difficult People

Presenter: JoAnn Bouda & Ryan Bouda

Description:

Learn how to connect and build relationships even with the most difficult of people. In this session, we will explore the five steps for dealing with difficult people in an interactive and experiential environment. Our two facilitators will walk through each step individually allowing for education, partner interaction and group sharing. Your participants will walk away with an implementable action plan for having difficult conversations.

Members will discover the five phases of conversations and how to shift themselves and others to the most productive phase.

They will be able to set up a difficult conversation as an opportunity for growth. Furthermore, the audience will become aware of their behavior and influence during a difficult conversation. Lastly, members will learn how to create accountability, growth and success.

This is one of the most transformative sessions on managing, communicating, and building relationships with difficult people. It is time to transform uncomfortable conversations into opportunities for growth!

Skill Level: Advanced (5+ years of Change Management Experience)

Track: Professional Practices

Bio:

JoAnn Bouda, PCC - JoAnn is a veteran coach with decades of experience building teams and developing cultures. JoAnn specializes in developing leaders into exceptional communicators who excel at holding productive difficult conversations. Beginning in the classroom, moving to manage an entire department and finally opening and operating an entire company, JoAnn has done it all. With over 15 years as a professionally certified coach with the International Coaching Federation, JoAnn specializes in leadership development, executive coaching and team building.